The content of the Quality Management System training for Defense, Aviation and Space organizations (AS9100) is as follows.
- Introduction (AS9100 and ISO 9001)
- Definitions
- Context
- Understand your organization and its unique context
- Clarify the needs and expectations of interested parties
- Define the scope of your quality management system
- Develop a QMS and establish documented information
- Leadership
- Provide leadership by focusing on quality and customers
- Provide leadership by establishing a suitable quality policy
- Provide leadership by defining roles and responsibilities
- Planning
- Define actions to manage risks and address opportunities
- Set quality objectives and develop plans to achieve them
- Plan changes to your quality management system
- Support
- Support your QMS by providing the necessary resources
- Support your QMS by ensuring that people are competent
- Support your QMS by explaining how people can help
- Support your QMS by managing your communications
- Support your QMS by controlling documented information
- Operations
- Develop, implement, and control operational processes
- Determine and document product and service requirements
- Establish a process to design and develop products and services
- Monitor and control external processes, products, and services
- Manage and control production and service provision activities
- Implement arrangements to control product and service release
- Control nonconforming outputs and document actions taken
- Evaluation
- Monitor, measure, analyze, and evaluate QMS performance
- Use internal audits to examine conformance and performance
- Carry out management reviews and document your results
- Improvement
- Determine improvement opportunities and make improvements
- Control nonconformities and take appropriate corrective action
- Enhance the suitability, adequacy, and effectiveness of your QMS
And also samples…